James Is the New Manager of Operations at Springfield Motors

question 77

Multiple Choice

James is the new manager of operations at Springfield Motors. To his dismay, he finds the employees coming in late to work, taking long breaks, and behaving unprofessionally at their workstations. James decides to promote desirable work practices. He plans to introduce incentives for meeting the required targets but, at the same time, to withhold those incentives when employees' are late, take long breaks, or behave unprofessionally. Identify the contingencies that James is planning to implement.

• A) Punishment and extinction
• B) Positive reinforcement and punishment
• C) Punishment and negative reinforcement
• D) Positive reinforcement and negative reinforcement
• E) Negative reinforcement and extinction

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Definitions:

HR Gap

The difference between the current capabilities of an organization's human resources and the skills and competencies needed to achieve strategic objectives.

Human Capital

Human Capital represents the skills, knowledge, and experience possessed by individuals, considered in terms of their value to an organization.

Skills Gap

A situation in which the supply of a particular form of human capital available to the firm is inadequate to address the demand.

North America

A continent entirely within the Northern Hemisphere and almost all within the Western Hemisphere; it is bordered by the Arctic Ocean to the north, the Atlantic Ocean to the east, the Pacific Ocean to the south and west, and South America and the Caribbean Sea to the southeast.