A(n) _____ Occurs When Assumptions Are Made About Others on the Basis

question 80

Multiple Choice

A(n) _____ occurs when assumptions are made about others on the basis of their membership in a social group.

• A) availability bias
• B) bandwagon effect
• C) social identity
• D) projection bias
• E) stereotype

Understand the importance of being perceived as a customer-focused business through careful listening to complaints.

Learn the role of building meaningful relationships with customers in encouraging repeat business.

Recognize the necessity of adhering to professionalism and ethics in customer service.

Explain the concept that customers buy feelings and solutions, according to experts like Michael LeBoeuf.

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Definitions:

Motivation

The internal or external factors that stimulate desire and energy in people to be continually interested and committed to a job, role, or subject, or to make an effort to attain a goal.

Psychological Influences

Factors that affect the behavioral, emotional, or cognitive processes of an individual, influencing their perceptions, decisions, and actions in various contexts, including consumer behavior.

Safety Needs

Basic human requirements including protection from elements, security, order, law, stability, and freedom from fear.