The Need to Manage Emotions to Complete Job Duties Successfully

question 77

Multiple Choice

The need to manage emotions to complete job duties successfully is called:

• A)emotional labor.
• B)pleasantness.
• C)emotional contagion.
• D)mood swings.
• E)structured labor.

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Definitions:

Language

A system of communication using symbols, sounds, or gestures that are used by members of a community to interact and convey ideas.

Social Facts

Aspects of social life that influence an individual's actions and attitudes, according to Emile Durkheim, including laws, morals, beliefs, and customs.

Empirical Observations

Information acquired by observation or experimentation that is grounded in the physical or material reality.

Empirical Study

A way of gaining knowledge by means of direct and indirect observation or experience, verifiable by experiment or observation.