Paul, a Ticket Collector, Performs His Duty Robotically Every Day

question 72

Multiple Choice

Paul, a ticket collector, performs his duty robotically every day.This refers to: _____.

• A)sportsmanship
• B)adaptive task performance
• C)routine task performance
• D)counterproductive behavior
• E)citizenship behavior

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Definitions:

Systems Approach

A method of problem solving or analysis that views problems as parts of an overall system, rather than focusing on individual components.

Scientific Management

A theory and practice of management that analyzes and synthesizes workflows, aiming to improve economic efficiency and labor productivity.

Frederick W. Taylor

A mechanical engineer from America who aimed to enhance productivity in the industrial sector and is recognized as the progenitor of scientific management.

Open Systems

A concept in organizational and system theories that describes entities which interact with their environments by exchanging resources, information, and energy.