The Perceptions of Product Quality,durability,and Reliability Are an Example of _______

question 19

Multiple Choice

The perceptions of product quality,durability,and reliability are an example of _______ resources and capabilities.

• A) physical 
• B) reputational 
• C) technological 
• D) human

---

Definitions:

Systematic Desensitization

A therapeutic technique used to help patients overcome phobias and anxiety through gradual exposure to the feared object or situation coupled with relaxation exercises.

Transference

A psychological phenomenon where feelings, desires, and expectations from one person are unconsciously redirected and applied to another person, often discussed in psychoanalytic contexts.

Psychoanalysis

A therapeutic technique and theory of psychology developed by Sigmund Freud, focusing on understanding unconscious motives and conflicts.

Hostility

is a feeling or expression of deep-seated anger, antagonism, or aggression toward others or situations.