What Is Enterprise Resource Planning

question 16

Multiple Choice

What is enterprise resource planning?

• A) The analysis and redesign of workflow within and between enterprises
• B) A standardised set of activities that accomplish a specific task such as processing a customer's order
• C) Integrates all departments and functions throughout an organisation into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations
• D) Involves managing all aspects of a customer's relationship with an organisation to increase customer loyalty and retention and an organisation's profitability

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Definitions:

Distracted

The state of having one's attention diverted from a desired focus or task, often leading to decreased productivity or awareness.

Environmental Contexts

The various physical, social, and cultural conditions that surround and affect individuals or groups.

Robbers Cave

Refers to a classic social psychology experiment by Muzafer Sherif, demonstrating how intergroup conflict arises and can be overcome through cooperation towards mutual goals.

Increased Hostility

A state of being aggressively unfriendly or overtly ready to confront or attack.