What Is an Organisation Performing When It Asks Questions Such

question 65

Multiple Choice

What is an organisation performing when it asks questions such as: 'Which customers are at risk of leaving'?

• A) CRM reporting technologies
• B) CRM analysing technologies
• C) CRM processing technologies
• D) CRM predicting technologies

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Definitions:

Emotional Memories

Emotional memories are recollections of past events that are strongly influenced by the emotions experienced during those events, leading to potentially vivid and lasting memories.

Emotional Learning

The process of acquiring and understanding how to perceive, express, and manage emotions effectively through experiences and interactions.

Amygdala

A section of the brain located within the temporal lobes, known for its critical role in processing emotions, memory, and survival instincts.

Thalamus

A structure in the brain located above the brainstem that acts as a relay station for sensory signals and is involved in sleep/wake cycle regulation.