What Is Interactive Voice Response

question 7

Multiple Choice

What is interactive voice response?

• A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the answers is correct

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Definitions:

Tender Offer

A public offer made by a prospective acquirer to purchase a substantial portion of the shares of another company, directly from its shareholders.

Joint Venture

A business arrangement where two or more parties agree to pool their resources for the purpose of accomplishing a specific task or business activity.

Stockholders

Individuals or entities that own shares in a corporation, thereby holding a portion of the company's equity.

Takeover Bid

An offer made by an individual or company to purchase a majority share of another company, with the intent of taking control.