What Is an Organisation Performing When It Asks Questions Such

question 65

Multiple Choice

What is an organisation performing when it asks questions such as: 'Which customers are at risk of leaving'?

• A) CRM reporting technologies
• B) CRM analysing technologies
• C) CRM processing technologies
• D) CRM predicting technologies

---

Definitions:

Credibility

The quality of being trusted and believed in, often achieved through consistency, accuracy, and reliability in one's actions or information.

Believability

The quality of being perceived as credible or trustworthy, often a crucial factor in effective communication and persuasion.

Establish Credibility

The process of building trust and authority, often through demonstrating knowledge, expertise, and honesty.

Personal Characteristics

Refers to the traits, attributes, or qualities that define an individual's personality and behavior.