What Accesses Organisational Databases That Track Similar Issues or Questions

question 33

Multiple Choice

What accesses organisational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

• A) Contact centre
• B) Web-based self-service
• C) Call scripting
• D) Website personalisation

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Definitions:

Restaurant Manager

A person responsible for overseeing the daily operations of a restaurant, including food quality, customer service, and staff management.

Instrumental Support

Practical or tangible aid provided to someone, often in the form of resources or services, to help them achieve goals or solve problems.

Job Setting

The environment, conditions, and context in which an individual's employment takes place, including physical location, company culture, and job role.

Equipment

The tools, machinery, or other apparatus used for specific purposes, especially in professional or industrial settings.