What Form of Processes Include Loan Processing for a Bank,claims

question 13

Multiple Choice

What form of processes include loan processing for a bank,claims processing for an insurance company,reservation processing for a hotel and baggage handling for an airline?

• A)Customer-facing processes
• B)Business-facing processes
• C)Industry-specific customer-facing processes
• D)All the answers are correct

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Definitions:

Global Business

Commercial activities that occur across national borders, involving the production, distribution, and sale of goods and services.

Masculine Score

A measure used in societal or organizational contexts to assess the level of traditionally male attributes or values.

Individualism-Collectivism Dimension

A cultural framework that describes the degree to which individuals in a society are integrated into groups, highlighting the contrast between personal independence and communal interdependence.

Intercultural Competency

the ability to communicate effectively and appropriately with people of other cultures, understanding cultural differences and similarities.