What Form of Processes Include Loan Processing for a Bank,claims

question 13

Multiple Choice

What form of processes include loan processing for a bank,claims processing for an insurance company,reservation processing for a hotel and baggage handling for an airline?

• A)Customer-facing processes
• B)Business-facing processes
• C)Industry-specific customer-facing processes
• D)All the answers are correct

---

Definitions:

Client-Consultant Relationship

The dynamic and interactive relationship between a consulting firm and its client, characterized by mutual respect and collaboration.

External Consultant

A professional who provides expert advice and a fresh perspective on organizational issues, strategies, or operations from outside the company.

Retail Firm

A business that sells goods or services directly to consumers from a physical location or through various online channels.

Appreciative Inquiry

A management approach that focuses on identifying what is working well, analyzing why it is working well, and then doing more of it.