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Classify the Different Operational Support Systems, Managerial Support Systems, and Strategic

question 105

Essay

Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.


Definitions:

Performance Appraisal

A formal assessment process in which an employee's job performance is evaluated, typically by their manager, using established standards to guide improvements and professional development.

Rating Scales

Tools or instruments used to assign a value to a variable or to measure a subject's behavior, feelings, or perceptions along a continuum.

Structured Interviews

An interview technique where all candidates are asked the same set of predetermined questions in the same order.

Halo Error

A bias in performance appraisals that occurs when an evaluator's overall impression of a person influences their judgment about specific qualities.

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