What Is CRM Software

question 29

Multiple Choice

What is CRM software?

• A) software that maintains accounting records for a small business
• B) software that maintains a database of employee records including payroll and taxes
• C) software that is used to keep track of customer information, including contact information and appointments
• D) software that is used to allow a number of employees to contribute and share data easily in a small network

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Definitions:

Biological Reality

The actual, factual existence and characteristics of biological organisms, structures, and processes as they are, not as they are perceived or interpreted.

Cultural Context

The set of social, historical, and environmental conditions and influences that shape behaviors, practices, perceptions, and values of individuals or groups.

Construct Validity

The degree to which a test measures what it claims, or purports, to be measuring.

Coping

The strategies and mechanisms individuals use to manage stress and adversity.