You Receive a Phone Call from a Co-Worker Telling You

question 29

Multiple Choice

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue, you receive several more phone calls from other co-workers. Using the problem-solving process, what must be done first to effectively troubleshoot the issue?

• A) Determine what the problem is, and then figure out who has been affected on your network.
• B) Check documentation for a possible cause of network outages.
• C) Consider what could have caused the network outage.
• D) Apply a solution.

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Definitions:

Assimilation

The cognitive process of fitting new information into pre-existing cognitive schemas, perceptions, and understanding.

Accommodation

The process of adapting or adjusting one's cognitive structures to incorporate new information from the environment.

Cognitive Development Theory

A theory that describes how thinking and reasoning develop through various stages over the course of a person's life.

Schema

A cognitive framework or concept that helps organize and interpret information, allowing an individual to understand complex experiences and information.