A Key to Understanding the Difference Between TQM and Other

question 20

Multiple Choice

A key to understanding the difference between TQM and other management innovations is TQM's emphasis on:

• A) one-time reengineering of production processes.
• B) a reorganization of inventory control.
• C) outsourcing.
• D) continuous improvement.

Recognize the importance of both Emotional Intelligence (EI) and Intellectual Quotient (IQ) in the successful management of projects.

Define and appreciate the concept of emotional intelligence and its impact on effective management.

Acknowledge the evolution of leadership and management development strategies within organizations.

Differentiate between various management development techniques and their intended outcomes.

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Definitions:

Uncertainty

The state of being uncertain or not being sure about the future or about what is the right thing to do.

Family-Run Businesses

Enterprises that are owned, managed, and operated by multiple members of the same family.

Generations

Groups of individuals, typically within a society, who are born and live around the same time, often sharing similar cultural experiences or characteristics.

Conflict Handling Styles

The various approaches or strategies individuals use to manage and resolve disputes or disagreements.