In the Humana Hospital Case Study, the Hospital, Before Reorganization

question 26

Multiple Choice

In the Humana Hospital case study, the hospital, before reorganization, devoted _____ of its resources to direct patient care.

• A) 5 percent
• B) 16 percent
• C) 35 percent
• D) 63 percent

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Definitions:

Extrinsic Rewards

Motivational incentives that come from an outside source, such as money, praise, or awards, as opposed to intrinsic rewards, which come from within oneself.

Livable Wage

A wage level that allows an individual or family to afford adequate shelter, food, and the other necessities of life in a particular society or geographic area.

Nonstandard Schedules

Work or activity schedules that fall outside the traditional 9-to-5, Monday-through-Friday pattern.

Workers

Individuals engaged in doing a job or work, typically in exchange for payment or salary.