In the Case Study at the End of Chapter 20

question 34

Essay

In the case study at the end of Chapter 20, Global Insurance is a company that offers disability insurance. Its major problem is that it does not process policies very quickly, largely because it is not computerized and the process is not linked electronically. The CEO wishes to innovate and to change organizational architecture to computerize and link all phases of the application process. What aspects of leadership need to be emphasized during this difficult transition at Global?

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Definitions:

Common-Carrier Delivery Contract

A type of contract in which purchased goods are delivered to the buyer via an independent contractor, such as a trucking line.

UPS

A global shipping and logistics company known for its package delivery services.

Shipped

The process of transporting goods or commodities from one place to another, typically involving the transfer of physical items through various modes of transport like land, air, or sea.

Insurable Interest

A requirement in insurance policies that the policyholder must stand to suffer a financial loss if the insured event occurs, giving them a legitimate interest in insuring the risk.