Dan Unowsky Manages a Production Group in a PC Repair

question 34

Multiple Choice

Dan Unowsky manages a production group in a PC repair shop. He has noticed that speed of repair is based on each worker doing one task. But if an employee is out sick, then the entire repair process slows down. Unowsky is seeing:

• A) an example of coordination costs.
• B) the trade-off between low cross-training costs and reduced flexibility of his employees.
• C) the absolute need for every employee to be trained in all aspects of PC repair.
• D) an example of managerial ineptitude.

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Definitions:

Experiential Programs

Training programs in which participants learn concepts and apply them by simulating behaviors involved and analyzing the activity, connecting it with real-life situations.

Virtual Realities

Simulated environments created using computer technology, which can be similar or completely different from the real world.

Diversity Training

Educational programs or initiatives designed to increase awareness and respect for differences among employees in the workplace.

Personal Growth

The process of improving oneself through activities that enhance self-awareness, knowledge, and skills.