In Addition to Other Factors, the Increased Use of Technology

question 13

Multiple Choice

In addition to other factors, the increased use of technology and the reduced costs of information transfer from local office to corporate headquarters has:

• A) significantly increased the need for centralized decision making.
• B) only brought about increased costs to decentralization.
• C) reduced needs for middle managers and increased the scope of local decision making powers.
• D) shown that technology has little impact on the centralization issue.

Comprehend the ultimate goal of delivering superior customer service and its impact on customer loyalty.

Grasp the importance of order cycle time in customer satisfaction.

Calculate and understand the significance of the order fill rate in inventory management.

Understand the objectives of customer relationship management (CRM) and its impact on business growth.

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Definitions:

Decimal Places

Decimal places refer to the number of digits to the right of the decimal point in a number. For example, in the number 3.142, there are three decimal places.

Effective Yield

The total yield of a financial investment, considering compound interest or reinvestments.

Decimal Places

The amount of digits found following the decimal point in a numerical value.

Experimental Growth Model

A theoretical construct that uses empirical data to model how quantities grow over time, often nonlinearly.