The Failed ERP Implementation at Hershey Foods Corp

question 25

Multiple Choice

The failed ERP implementation at Hershey Foods Corp. in 1999 demonstrated a project manager needs to:

• A) find a solid project team in the IS department.
• B) document internal business processes so they can be replicated.
• C) develop detailed training policies and procedures.
• D) capture all legacy system data in one new database.
• E) choose the best system for the production department.

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Definitions:

Stressor

A chemical or biological agent, environmental condition, external stimulus, or an event that causes stress to an organism.

Problem-focused Coping

A coping strategy that involves directly tackling a stressful situation by finding solutions to resolve the underlying problem.

Mindfulness Meditation

A practice of focused attention and awareness to achieve mental clarity and emotional calmness.

Biofeedback

A technique that trains people to improve their health by using signals from their own bodies to control bodily processes that normally occur involuntarily, such as heart rate.