The Failed ERP Implementation at Hershey Foods Corp

question 25

Multiple Choice

The failed ERP implementation at Hershey Foods Corp. in 1999 demonstrated a project manager needs to:

• A) find a solid project team in the IS department.
• B) document internal business processes so they can be replicated.
• C) develop detailed training policies and procedures.
• D) capture all legacy system data in one new database.
• E) choose the best system for the production department.

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Definitions:

Dialectical Behavior Therapy

A comprehensive cognitive-behavioral treatment aimed at helping individuals with emotional regulation by synthesizing opposite points of view.

Dichotomous Thinking

Dichotomous thinking is a cognitive process that categorizes experiences, values, and objects into two extreme categories, such as all good or all bad.

Splitting

A defense mechanism often observed in borderline personality disorder, where a person views themselves or others as all good or all bad, with no middle ground.

Borderline Personality Disorder

A mental health disorder characterized by unstable moods, behavior, and relationships, with individuals often experiencing intense episodes of anger, depression, and anxiety.