The Overall Goal of Any CRM Implementation Is

question 33

Multiple Choice

The overall goal of any CRM implementation is:

• A) to improve upon customer relationships by providing better service, improved sales efforts, and reduced marketing costs.
• B) marketing planning, sales forecasting, competitor intelligence, trend analysis, and performance analysis.
• C) increase efficiency, improving customer interaction and service, and simplifying the process for sales people.
• D) developing an enhanced understanding of customer needs.
• E) none of the above

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Definitions:

Medulla Oblongata

The lowest part of the brainstem, controlling vital functions such as heart rate, breathing, and blood pressure.

Autonomic System

Portion of the peripheral nervous system that regulates internal organs.

SA Node

The sinoatrial node, a group of cells located in the right atrium of the heart, acts as a natural pacemaker by generating electrical impulses that initiate each heartbeat.

Pacemaker

Cells of the sinoatrial node of the heart; electrical device designed to mimic the normal electrical patterns of the heart.