When Leaving a Successful Sales Call with an Australian Customer,Marty

question 71

Multiple Choice

When leaving a successful sales call with an Australian customer,Marty uses the OK hand signal to tell the customer his request will be taken care of.The customer looks perplexed and even angry.Marty has encountered the problem of _____________ in nonverbal behavior.

• A)situational ethics
• B)knowledge of history
• C)psychological makeup
• D)cultural differences
• E)sign language