In Some Countries Maintenance of Automobiles Is Not the Norm

question 29

Multiple Choice

In some countries maintenance of automobiles is not the norm.Cars are not repaired until they break down.Since the consumer is automatically angry with the manufacturer when something goes wrong with the car,repair and maintenance has become a concern of the various automobile manufacturers in this market.In which of the following components of the product component model would management need to make improvement if problems such as the one above are going to be solved?

• A)core component
• B)support services component
• C)packaging component
• D)functional component
• E)global component

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Definitions:

Nannie Helen Burroughs

An African American educator, orator, religious leader, and businesswoman, known for her activism for women's rights and the education of black children, founding the National Training School for Women and Girls in Washington, D.C., in 1909.

War Department

Former name for what is now the Department of Defense in the United States, responsible for military affairs until it was restructured in 1947.

Lynching

A form of violence in which a mob, without legal authority, kills someone, often by hanging, for an alleged offense with or without a legal trial.

American Federation

An umbrella organization for U.S. unions, representing overall labor interests.