The First Step That Most Arbitrators Try to Resolve a Dispute

question 28

Multiple Choice

The first step that most arbitrators try to resolve a dispute between two parties is to attempt:

• A)conciliation.
• B)informal settlement.
• C)fault finding or wrong doing.
• D)litigation.
• E)coercion.

---

Definitions:

Caller on Hold

Refers to a caller who is temporarily suspended on the telephone line, awaiting assistance or connection to the desired party.

Practice Name

The name under which a professional practice, such as medical, legal, or dental, operates or is known.

Wait Duration

The length of time a patient or individual has to wait before receiving services, attention, or results in various settings.

Long or Complicated Call

A phone conversation characterized by its extended duration or the complexity of the issues discussed.