By Separating the Value of the Actual Flight from the Services

question 133

Multiple Choice

By separating the value of the actual flight from the services associated with flying, airlines have greatly expanded the __________ associated with flying.

• A)costs
• B)services
• C)profit pool
• D)difficulties

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Definitions:

Wimbledon

A prestigious tennis tournament held annually in London, England, known for being the oldest tennis tournament in the world.

Social Presence

The sense of being with another in a communication environment, which can influence behaviors, perceptions, and social interactions, applicable both in physical and virtual contexts.

Markus

A researcher notable for contributions to the field of psychology, especially in the areas of the self-concept and its influence on cognition and behavior.

Mere Presence

Refers to an entirely passive and unresponsive audience that is only physically present.