Managing a Knowledge Intensive Workforce Is Very Challenging

question 92

Multiple Choice

Managing a knowledge intensive workforce is very challenging. The best way for a firm to manage its workforce is to

• A)retain knowledge workers.
• B)balance efforts in the attraction, selection, and retention of top talent.
• C)attract the brightest employees.
• D)ensure that it pays higher salaries than its rivals.

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Definitions:

Personal Power

An individual's capacity to influence others' actions, decisions, or opinions through personal attributes or abilities, rather than through formal authority.

Agent Expertise

The specific knowledge or skills an agent possesses that enables them to act effectively on behalf of others.

Potential Influence

The capacity or possibility to affect change or sway opinions within a given context or situation.

Referent Power

The influence a person has over others because they are admired, respected, or identified with, often stemming from personal characteristics or charisma.