For the Balanced Scorecard to Work, Managers Must Articulate Goals

question 53

True/False

For the balanced scorecard to work, managers must articulate goals for five categories of customer concerns: time, quality, performance and service, cost, and design.

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Definitions:

Clint Watts

is a national security analyst and author, known for his expertise on terrorism, cyber warfare, and Russian disinformation.

Public Relations Step

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