A Quality Control Chart Is Used to Monitor the Customer

question 71

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. Over the last hundred sample means,one sample mean was outside a control limit. The process is ________.

• A)out of control
• B)in control
• C)highly variable
• D)showing an assignable cause

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Definitions:

Nurse And Client

Refers to the professional relationship between a nurse and a patient, focusing on the care and well-being of the latter.

Metabolic Acidosis

A medical condition characterized by an increase in acidity in the blood and body tissues, often resulting from kidney disease, uncontrolled diabetes, or excessive alcohol intake.

pH Level

A measure of acidity or alkalinity of a solution, with 7 being neutral, values below 7 acidic, and values above 7 alkaline.

Roy's Model

A nursing theory that focuses on the adaptation of the individual to changes in environment and health status.