A Quality Control Chart Is Used to Monitor the Customer

question 54

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. The last five sample means show a trend of decreasing sample means. The process is ________.

• A)out of control
• B)in control
• C)improving
• D)showing chance variation

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Definitions:

Risk For Aspiration

A condition or situation where there’s a high likelihood of foreign materials (such as food or liquids) entering the respiratory tract.

Depressed Gag Reflex

A reduced or absent involuntary response to stimulation of the back of the throat, which can increase the risk of choking or aspiration.

Blood Sugar

The concentration of glucose in the blood, which is a primary energy source for the body's cells; closely regulated by the body.

Diabetic

Pertains to an individual who has diabetes, a chronic condition characterized by high levels of glucose in the blood due to insulin production or action issues.