A soap manufacturer is experimenting with several formulas of soap powder. Three of the formulas were selected for further testing by a panel of homemakers. The ratings for the three formulas are as follows: 
What is the sum of the ranks for Formula B? _______
Definitions:
Interpersonal Skills
The abilities that facilitate effective communication and interaction with other people.
Social Support
The perception or reality of assistance and emotional sustenance provided by family, friends, and others.
Less Effective
Describes an outcome or method that produces a lower level of desired results or success compared to other options or benchmarks.
Insight Therapy
A form of psychotherapy that focuses on increasing a patient's awareness of underlying motives and defenses to change behavior.
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