An Investigation of the Effectiveness of a Training Program to Improve

question 20

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. Seven customers were randomly selected and completed both surveys. The results follow. For a 0.05 significance level, what is the critical value?

• A) 1.943
• B) 1.895
• C) 1.645
• D) 2.447

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Definitions:

Ostracism

The exclusion or rejection of a person from a society or group.

Social Facilitation

The enhancement or improvement of individual performance when in the presence of others or being watched, due to increased arousal and motivation.

Grit

A trait involving perseverance and passion for long-term goals, characterized by sustained interest and effort over time.

Deep Attachments

Strong and long-lasting emotional bonds that form between individuals, often resulting in a deep sense of connection and security.