An Investigation of the Effectiveness of a Training Program to Improve

question 32

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. Seven customers were randomly selected and completed both surveys. The results follow. For a 0.05 significance level, what is the decision regarding the hypothesis that the training was effective in improving customer relationships?

• A) Reject the null hypothesis and conclude that the training was effective.
• B) Reject the null hypothesis and conclude that the training was ineffective.
• C) Fail to reject the null hypothesis and conclude that mean survey scores are the same.
• D) Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.

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Definitions:

Curriculum Presented

The content and material offered by an educational institution for learning and instruction in a specific course or program.

School Organized

Refers to activities, events, or systems deliberately structured and implemented by educational institutions to achieve specific academic or extracurricular objectives.

Jonathan Kozol

An American writer, educator, and activist, best known for his books on public education in the United States.

Poorly Funded

Lacking adequate financial resources or investment, typically resulting in a struggle to maintain operations or achieve goals.