A Local Company Wants to Evaluate Their Quality of Service

question 116

Multiple Choice

A local company wants to evaluate their quality of service by surveying their customers. Their budget limits the number of surveys to 100. What is their maximum error of the estimated mean quality for a 95% level of confidence and an estimated standard deviation of 5?

• A) 0.9604
• B) 0.9920
• C) 1.96
• D) 5%

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Definitions:

Psychosexual Stages

A Freudian theory describing five stages of child development, each centered on sexual pleasure from different body areas.

Phallic

Referring to or characterized by the third stage of psychosexual development in Freudian theory, focusing on the genital organs as the primary source of pleasure.

Latency

In psychoanalytic theory, a period of childhood development characterized by the sublimation of instinctual drives; it is considered a phase of relative psychological calm.

Oral Stage

The first phase in Freud's psychosexual development theory, where an infant's pleasure centers are in the mouth, leading to behaviors like sucking and biting.