A Telemarketing Firm Is Monitoring the Performance of Its Employees

question 44

Short Answer

A telemarketing firm is monitoring the performance of its employees based on the number of sales per hour. One employee had the following sales for the last 20 hours. What is the median for the distribution of number of sales per hour? ____________

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Definitions:

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, emphasizing the influence of consequences on learned behavior.

Response

A reaction to a specific stimulus or situation.

Primary Reinforcer

A stimulus that is naturally rewarding or satisfying, such as food, water, or sleep, which does not require learning to be effective.

Food

Any nutritious substance that people or animals eat or drink, or that plants absorb, in order to maintain life and growth.