Refer to the Following Breakdown of Responses to a Survey

question 122

Short Answer

Refer to the following breakdown of responses to a survey of room cleanliness in a hotel. What percent of the responses indicated that customers were satisfied?

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Definitions:

Empathy

The ability to understand and share the feelings of another, crucial in designing solutions that meet users' needs and expectations.

Customer Journey Map

A visual or graphical representation of the total experience a customer goes through when interacting with a company, product, or service, mapping out each stage of engagement.

Understanding Your Customer

The process of gaining insights into customers' needs, preferences, and behaviors to tailor products or services accordingly.

Diversity of Product

The range or variety of different products offered by a business to cater to various customer needs.