A Key to Understanding the Difference Between TQM and Reengineering

question 17

Multiple Choice

A key to understanding the difference between TQM and reengineering is TQM's emphasis on:

• A)one-time reengineering of production processes.
• B)the reorganization of inventory control.
• C)outsourcing.
• D)continuous improvement.

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Definitions:

Imitation

The action of using someone or something as a model and replicating their behavior, actions, or processes.

R&D Expenditures

Funds allocated towards research and development activities in order to innovate or improve products or services.

Imitation Problem

The potential for a firm’s rivals to produce a close variation of (imitate) a firm’s new product or process, greatly reducing the originator’s profit from R&D and innovation.

Innovation Diffusion

The process by which new ideas, practices, or technologies spread within a population or society, influencing patterns of adoption and utilization.