During the 1990s,Xerox Had a Problem with Quality

question 24

Multiple Choice

During the 1990s,Xerox had a problem with quality.CEO Kearns found that to solve the problem,he needed to:

• A)lobby the government for tax concessions.
• B)change the performance-evaluation and incentive system.
• C)invest heavily in research and innovation.
• D)hire executives who understood the quality concerns.