Dan Unowsky Manages a Production Group in a PC Repair

question 5

Multiple Choice

Dan Unowsky manages a production group in a PC repair shop.He has noticed that the speed of repair is based on each worker doing one task.However,if an employee is out sick,then the entire repair process slows down.This is an example of:

• A)coordination costs.
• B)the trade-off between low cross-training costs and reduced flexibility of the employees.
• C)the absolute need for every employee to be trained in all aspects of PC repair.
• D)managerial ineptitude.

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Definitions:

Organizational Misdeeds

Actions or behaviors by an organization that are unethical, immoral, or illegal.

Vulnerability

A state of being open to harm, damage, or attack due to susceptibility or lack of protection.

Persuasive Technique

Strategies used to convince or influence others to adopt a certain perspective, belief, or to undertake an action.

Receiver's Perception

The way in which the intended audience interprets or understands a message.