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When managers become personally involved in developing public policy,the firm is at what level of business political involvement?
Expectancy Theory
A psychological theory proposing that individuals are motivated to act in certain ways based on their expectations of outcomes and the attractiveness of those outcomes.
Incentive System
A business tool designed to motivate and reward employees to achieve higher levels of performance.
Performance Targets
Specific objectives set to measure and evaluate the efficiency, effectiveness, and productivity of an operation, project, or individual.
Call Centre
A centralized office used for receiving or transmitting a large volume of requests by telephone, often for customer service purposes.
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