Examlex
A ____________ agent is a person or event that is the catalyst for implementing major changes for a system to meet business changes.
Quality
The degree to which a product or service meets or exceeds customer expectations in terms of reliability, durability, and performance.
Search Properties
Characteristics of a product or service that can be easily evaluated before purchase.
Experience Properties
Characteristics of a product or service that can only be ascertained through its use.
Consistent
Exhibiting a uniform, steady, and unchanged character or performance over time.
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