Customer Service and Support (CSS) Is a Part of Operational

question 5

True/False

Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.

---

Definitions:

eBay

An online auction and shopping website where individuals and businesses buy and sell a wide variety of goods and services worldwide.

Brick-and-Mortar

Refers to physical stores or businesses with actual buildings or structures, as opposed to online or virtual ones.

Metasearch Engine

A search tool that sends user requests to several other search engines and aggregates the results into a single list.