A Contact Center (Or Call Center)is Where Customer Service Representatives

question 225

Multiple Choice

A contact center (or call center) is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints.A contact center is one of the best assets a customer driven organization can have.Why?

• A)Contact centers can identify suppliers who are in desperate need of assistance
• B)Maintaining a high level of customer support is critical to obtaining and retaining customers
• C)Contact centers are the only place to find answers to questions or solutions to customer problems
• D)Most contact centers use analytical modeling technologies that provide business intelligence

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Definitions:

Hypnotism

The practice of inducing a trance-like state in which a person is more susceptible to suggestion.

Psychoanalytic Treatment

A therapeutic process rooted in Freudian theory that seeks to explore and understand unconscious thoughts and behaviors through techniques like dream analysis and free association.

Profound Behavioral Changes

Significant alterations in an individual's actions, attitudes, or emotions, which can be due to various factors, including health conditions, environment, or psychological issues.

Severely Disturbed

Refers to individuals exhibiting extreme emotional, behavioural, or mental disorders, substantially impacting daily functioning.