Which of the Following Is Where Customer Service Representatives Answer

question 27

Multiple Choice

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

• A)Contact center
• B)Web-based self-service
• C)Call scripting
• D)Website personalization

---

Definitions:

Fraternal Twins

Also known as dizygotic twins, are siblings that develop from two separate eggs fertilized by two different sperm cells, but are born at the same time.

Epigenetic Marks

Adjustments in DNA and histone proteins that play a role in gene expression, without any alteration to the DNA sequence.

Genetic and Environmental Influences

Genetic and environmental influences refer to the complex interplay between our genes and our environment that shapes our behaviors, personalities, and physical characteristics.

Molecular Structure

The arrangement of atoms within a molecule, defining its chemical properties and reactivity.