What Is Automatic Call Distribution

question 33

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

Familiarity with the ethical guidelines and codes in medical practice.

Understand the importance and structure of externships in accredited medical assisting programs.

Identify key organizations and their roles in medical assisting as an allied health profession.

Recognize the scope of duties encompassing administrative, clinical, and laboratory areas for medical assistants.

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Definitions:

Collective Bargaining

The process where union representatives negotiate with employers on behalf of employees to establish wages, working conditions, and other employment terms.

Workers' Rights

Encompass a range of legal rights and protections afforded to workers, including the rights to safe working conditions, fair pay, and freedom from discrimination.

Neoliberal Market Ideology

An economic philosophy advocating for minimal state intervention in the economy, emphasizing free markets, privatization, and deregulation.

Employment Relationship

Describes the legal and practical connection between employers and employees, encompassing rights, responsibilities, and obligations.