What Is Interactive Voice Response (IVR)

question 42

Multiple Choice

What is interactive voice response (IVR) ?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

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Definitions:

Induration

A medical term for an area of hardened tissue, typically resulting from inflammation, infection, or the reaction to a skin test.

Antitussive/Expectorant

A medication that suppresses coughing and helps in the expulsion of mucus from the respiratory tract.

Bronchitis

Inflammation of the bronchial tubes in the lungs, characterized by coughing and breathing difficulties, often due to infection.

Peak Expiratory Flow Meter

A portable device used to measure the speed of air expelled from the lungs, helping in the monitoring of respiratory conditions like asthma.