What Is Predictive Dialing

question 43

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

Explain the process of money creation by commercial banks through lending.

Distinguish between the concepts of excess reserves and required reserves and their importance in the money supply.

Analyze the effects of holding cash versus depositing in banks on the money supply.

Recognize the implications of changes in the required reserve ratio on the banking system and the money supply.

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Definitions:

Cash Discount

A reduction in price offered to a buyer for paying their invoice before a specified date.

Reduction

The process of decreasing the amount, size, or intensity of something.

Invoices

Official documents issued by a seller to a buyer, detailing the products or services sold, their prices, and the total amount owed.

Trade Discount

A reduction in the list price granted by wholesalers or manufacturers to retailers or other buyers in the same trade to encourage bulk purchasing.