What Is a Part of Operational CRM That Automates Service

question 73

Multiple Choice

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

• A) Cross-selling
• B) Up-selling
• C) Campaign management system
• D) Customer service and support

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Definitions:

Financial Statements

Formal records of the financial activities and position of a business, individual, or other entity, typically including the balance sheet, income statement, and statement of cash flows.

Time-Series Analysis

A statistical method used to examine and interpret a sequence of data points, collected over a period of time, to identify trends or patterns.

Return On Equity

A measure of a corporation's profitability that reveals how much profit a company generates with the money shareholders have invested.

Du Pont Model

The Du Pont Model is a framework for analyzing a company's return on equity (ROE) by breaking it down into three components: profit margin, asset turnover, and financial leverage.