Jackie Is the Head Teller at ABC Bank and Her

question 47

Multiple Choice

Jackie is the head teller at ABC Bank and her responsibilities include overseeing and managing the tellers, resolving customer issues, and developing and implementing systems for an optimal and efficient team. She notices a steady increase in customer complaints and tracks back to find that the complaints started right around the time ABC Bank provided Internet access to all employees. Jackie watched the tellers closely and found that they were spending significant amounts of time playing Internet games and posting on Facebook. Which policy should the company implement to help eliminate this problem?

• A) An information privacy policy.
• B) An email privacy policy.
• C) An Internet use policy.
• D) A workplace monitoring policy.

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Definitions:

Mortality Rate

A measure of the frequency of occurrence of death in a defined population during a specified interval.

Late Adulthood

A life stage experienced by individuals typically aged 65 and older, characterized by retirement, lifestyle changes, and increased focus on social and personal fulfillment.

Selective Optimization

A strategy that involves focusing on and maximizing one's strengths while minimizing weaknesses through selection and optimization of resources.

Compensation

A psychological strategy or an organizational policy of providing benefits, often monetary, in exchange for work or to make up for a deficiency or injury.