Which System Supports the Capturing, Organization, and Dissemination of Knowledge

question 160

Multiple Choice

Which system supports the capturing, organization, and dissemination of knowledge throughout an organization?

• A) Cybermediation system
• B) Knowledge management system
• C) Source code system
• D) Social media system

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Definitions:

Acceptable Service

A level of service that meets the basic requirements and expectations of customers, deemed satisfactory by the receiving party.

Zone of Tolerance

The range within which customers are willing to accept variations in service performance and still consider the service as meeting their expectations.

Online Banking Services

Financial services provided over the internet, allowing users to conduct transactions, manage accounts, and access banking information remotely.

Service Quality Goals

Targets or objectives set by a business to maintain or improve the standard of service delivered to customers.